Contact Sinclair Press

For TSA product support, privacy requests, billing/refund questions or general business enquiries, email evelyn@sinclairpress.co.za.

Please do not send learner names, learner contact details, ID/passport numbers, medical files, photographs, statements or other sensitive learner evidence through ordinary support email. Use authorised school channels for case-specific records.

Privacy and marketing

Privacy requests can be sent to the same address. To stop optional TSA promotional email, use the unsubscribe page.

Professional boundary

The Silent Authority provides educational and professional decision support, not legal representation or a guarantee of a particular outcome.

Complaints

If something has gone wrong, contact our Complaints Officer through the business contact channel shown on this site. Please include your account/order email, any transaction reference and a clear description of the issue. We aim to resolve consumer complaints within 15 business days. If we cannot resolve the matter within that period, or you remain dissatisfied, you may refer the complaint to the Consumer Goods and Services Ombud (CGSO). Your complaint information is handled only for investigation, response, legal/compliance and related recordkeeping purposes.

Do not include learner names, learner contact details, ID/passport numbers, medical information, photographs, statements or other learner evidence in an ordinary consumer complaint.