Professional purpose

The Silent Authority is an educational and professional decision-support resource. It is not a law firm, attorney, union, employer, regulator, emergency service or school disciplinary decision-maker and does not provide legal representation. It does not guarantee immunity from complaints, disciplinary action, legal consequences or professional scrutiny. Laws, provincial/employer rules, school Codes of Conduct, delegated authority and facts may change what action is available. Verify the authority for a consequence before applying it.

Records and authority

TSA provides decision support, not representation or a guaranteed outcome. Exact authority can depend on the South African Schools Act, applicable provincial or employer rules, the school's adopted Code of Conduct, delegated authority, collective agreements and the facts. A teacher-level response, a school-policy-dependent consequence and a formal SMT/SGB/HOD process are not interchangeable. Records created in TSA are user-created working records, not official findings of guilt and are not automatically school records merely because they were created in TSA.

The user is responsible for accuracy, lawful collection, authorised disclosure and compliance with employer/school record-management rules. Distinguish what was personally observed from what was reported, and an allegation from a proven fact. Review every export before sharing.

Safety and prohibited use

TSA is not an emergency reporting channel. Credible immediate danger, serious violence, abuse, safeguarding concerns or other urgent risks must use the appropriate school safety, safeguarding, emergency or lawful reporting process. Do not delay an urgent response while using the app. TSA must not be used to facilitate corporal punishment, humiliation, retaliation, physical confrontation, unlawful exclusion, unlawful searches, evidence destruction, witness coaching, harassment or discrimination.

TSA Pro subscription, renewals and cancellation

TSA Pro costs R99 per month for the standard monthly subscription. The recurring payment amount, any applicable taxes and next billing date must be clearly shown to the customer before payment authorisation. By purchasing a recurring subscription, the customer authorises the payment provider to charge the chosen method for subsequent monthly periods until the subscription is cancelled in accordance with the applicable process and law. Any invite-only founding-reviewer offer is available only to accounts marked eligible. Where offered, the checkout must disclose the introductory monthly price, how many billing months it lasts, the subsequent standard monthly charge, and cancellation terms before the customer authorises payment. The current eligible founding-reviewer arrangement is R49 per month for the first three billing months, then R99 per month unless cancelled before the next renewal. This is not a general public offer.

Cancellation: You may request cancellation at any time by emailing evelyn@sinclairpress.co.za using the subscription email, or by using a cancellation control if one is available in your TSA/Paystack billing interface. We will confirm the effective date and status. To prevent an upcoming charge, request cancellation before the next billing date and allow for necessary payment-provider processing. Cancellation prevents further charges once effective; access may continue until the end of an already paid period unless otherwise stated at checkout or required by law. Please contact us if a renewal is charged after cancellation took effect.

Refunds and statutory cancellation rights

We review incorrect, duplicate or unauthorised charges, failure to supply the purchased service and applicable statutory refund claims. Where the Electronic Communications and Transactions Act (ECTA) section 44 cooling-off right applies, a consumer may cancel a qualifying electronic service transaction within seven days after the agreement is concluded; statutory exceptions, including the exception for services begun with the consumer's consent within that period, may apply. We do not assume every digital subscription is exempt. Where cancellation under section 44 is valid, refunds are handled within the period required by that section. Other mandatory rights under ECTA, the Consumer Protection Act and applicable law are not excluded.

For refunds, cancellations or billing disputes, contact evelyn@sinclairpress.co.za with the subscription email and transaction reference. We will explain the outcome and any lawful reason a particular payment cannot be refunded. No statement on this site takes away a right that applicable consumer law makes non-waivable.

Electronic contracting and transaction records

The TSA Pro checkout should show the supplier, full amount, recurring billing terms, available cancellation and refund information and accessible Privacy Policy and Terms before payment. Customers must have a meaningful opportunity to review their transaction, correct errors and withdraw before final placement of an order, as required by ECTA section 43. Confirmed payment receipts and transaction details are provided through the relevant payment/account channel; request assistance from our support contact if you cannot access a transaction record.

Section 43 also requires specified supplier information, including office-bearers and legal service details, to be made available for electronic sales. See the Legal & Compliance page and accessible PAIA manual for the company's current statutory particulars. Customers should contact us before purchasing if any required supplier information is unclear.

Privacy and custom-scenario use

Use TSA only for information you are authorised to record. Do not enter identifiable learner, parent or guardian data in custom-scenario prompts, links, payments, marketing forms or support messages. Tailored-response and topic-tracking workflows may process the text and derived topic information through hosted services, as described in the Privacy Policy.

Complaints

If something has gone wrong, submit your complaint through the business contact channel shown on this site. Please include your account/order email, any transaction reference and a clear description of the issue. We aim to resolve consumer complaints within 15 business days. If we cannot resolve the matter within that period, or you remain dissatisfied, you may refer the complaint to the Consumer Goods and Services Ombud (CGSO), where it falls within that body's jurisdiction. Your complaint information is handled only for investigation, response, legal/compliance and related recordkeeping purposes.

Do not include learner information in an ordinary consumer complaint unless it is genuinely required through an authorised process.

Intellectual property and acceptable use

© 2026 Sinclair Press. Original TSA content, workflows, interface material and resources remain protected. Access does not grant the right to redistribute, resell or commercially reproduce protected material except where a separate licence expressly permits it. Third-party rights remain with their respective owners.

Availability and changes

Digital services may be updated, interrupted or withdrawn. TSA will not describe a feature, security control, legal position or provider arrangement as current unless the deployed product actually supports it. Material changes to these Terms or the Privacy Policy will be published through the applicable service.

Contact

Support, privacy and refund/contact requests: evelyn@sinclairpress.co.za.

Last reviewed: 9 October 2026.