Defined users & situations
Agree which staff participate, which response categories are in scope and what remains outside the pilot.
The pilot pathway is for institutions that want to evaluate TSA with a defined staff group, agreed scenarios and clear governance boundaries before wider adoption.
Agree which staff participate, which response categories are in scope and what remains outside the pilot.
Map the institution’s Code, delegated authority and escalation routes so TSA guidance reflects the environment in which staff actually work.
Collect structured feedback on clarity, usability, response consistency and the quality of incident handoffs before deciding what comes next.